—Quick fit check

A 5-minute preliminary view.

For merchants who want a fit indication before committing to the full intake. We respond within five (5) business days. If the file is a fit, we will request the documentary record at that point.

All correspondence is treated confidentially. Submission does not create a contractual relationship. Required fields are marked with *. If you would prefer to submit the full file now, use the 30-minute intake.

AWhat happened

Select the situation that best describes the file. JvHAM will classify the legal head of claim during review.

Settlements were withheld Reserve was not released Unexpected deductions or fines were applied Recovery or chargeback credits were not passed through Counterparty stopped engaging or only gave generic risk-review responses Other / not sure

Please select what happened.

BThe merchant and contact

Legal name of the merchant *

A legal entity name is required.

Contact name *

Required.

Contact email *

A valid email is required.

CThe counterparty and file

Counterparty (PSP, EMI, PI, bank, acquirer) *

The counterparty (PSP/EMI/PI/bank/acquirer) name is required.

Counterparty home jurisdiction

Approximate amount withheld

Short description of the dispute

Supporting documents (optional)

MSA, termination letter, scheme correspondence — up to 200MB per file. You can also send these by email later.

By submitting this form you confirm that you are authorised to share the information provided and that JvHAM may process it for the purpose of conducting an initial fit assessment. See our privacy notice.

We respond within five (5) business days.