—Enquiry

Submit your file for assessment.

Approximately thirty minutes. Where exact figures are not yet known, an approximate range is acceptable. We respond within five (5) business days with an initial fit assessment.

All correspondence is treated confidentially. Submitting this form does not create a contractual relationship — it is the first step in our assessment process. Required fields are marked with *.

AAbout the merchant
The applying entity.
A legal entity name is required.
The MCC applied to your processing relationship with the counterparty.
Is the merchant a subsidiary of a publicly listed parent? * Relevant because listed-parent disclosure obligations may apply to the existence of the claim or the conduct of the recovery. We coordinate with your counsel where this is the case.
Please indicate whether the merchant is a subsidiary of a listed parent.
Required.
A valid email is required.
BAbout the counterparty
The regulated PSP.
The counterparty (PSP/EMI/PI/bank/acquirer) name is required.
The regulated payment service provider.
Not sure? Leave blank — JvHAM will determine the supervisor from the counterparty's licence.
Not sure? Leave blank — JvHAM will classify this during review.
If yes, a brief description; we will ask for documentation later if relevant.
CMerchant relationship
The underlying agreement.
Not sure? Leave blank — JvHAM will identify this from the contract during review.
Has the Merchant Services Agreement been terminated? *
Please indicate whether the MSA has been terminated.
DAggregate amount
The dispute.
A range is acceptable. We re-confirm the quantum during reconciliation.
Heads of claim asserted (tick all that apply) Each item below describes a distinct legal/commercial basis for claim. You may select more than one. Hover the info icon next to each item for a short definition.
EDuration and conduct
Posture to date.
FAny other information
Strategic context.
MSA, schedules, termination correspondence, scheme extracts — up to 200MB per file, 12 files max.
By submitting this form you confirm that you are authorised to share the information provided and that JvHAM may process it for the purpose of conducting an initial fit assessment. See our privacy notice.
We respond within five (5) business days.